Employee Benefits Benchmarking

"Neovia is at the top of its field. Their informed team members understand the ins and outs of the ever-changing healthcare insurance industry and their service excellence is extraordinary. Our entire HR division and all of our associates are in regular contact with Neovia and we always receive friendly, prompt, and knowledgeable responses. There is no better feeling than bypassing the large insurers' 1-800 operators! From their team of client Care Advocates to their executives and leadership, Neovia is the best of the best. We are proud to be a client of theirs. "

"We were reluctant to change insurance agencies, even though we knew Neovia had a terrific reputation. Neovia presented a case for using them to help our employees navigate the health care system, but still we doubted that using an intermediary would be more efficient than working directly with the carrier. But over the last 8 years we continue to have our service expectations exceeded. Our employees rave about the results Neovia gets, relieving the tension and frustration many of our employees feel when they are trying to find their own way. Neovia gets results and allows our employees to spend their time getting and staying healthy."

"Continue to be very impressed with the quality of your organization-caliber of people, level of responsiveness, quality of collateral materials, etc. Very refreshing to encounter a business that truly "gets it"..what level of performance is required to stay ahead of the competition. Kudos."

"Neovia's level of service excellence outshines every other brokerage company I have worked with. Neovia has a highly skilled staff that is truly committed to serving their clients. Neovia has been (and continues to be) an invaluable business partner."

"I have worked with Neovia for several years now and they take care of all of our heavy lifting (employee claim concerns, open enrollment, communications, renewal meetings, etc.); I'm not sure how we survived prior to Neovia. Thank you Jeff and Jeff!"

"I just wanted to let you know what a delightful experience I've had with Ashley. I called your office on Monday, because I was not getting the information I needed from my healthcare providers. When I called they would just say, "We sent the information and haven't heard anything yet," and I really didn't have time to make phone calls needed to find out what was going on. I called Neovia and they forwarded me to Ashley who called me right back and took my information. She then told me when to expect her next call and she called on the day she indicated and has kept me informed on her progress with my case; she is amazing and your customer service is great. Thank you very much!"

“Thank you for a prompt and thorough response. You have exceeded my expectations!”

“Thank you so much for your help. It was quick and easy and I received all of the information I needed within minutes. After we hung up, I also called my husband's company to let them know how wonderful your services are and they should continue doing business with your company for a long time to come. Thanks again!”

“Thank you so much for your efforts. I really appreciate your attention to this. I know you went way beyond the call of duty and I think most people would have given up a long time before you did. Thank you again.”

“I just got off the phone with one of your Client Care Advocates, Madalyn. The experience was the most pleasant I've had with any service company. Madalyn was prompt, polite, called me back before she said she would, and made it clear that, if I had any future concerns, she would be able to assist me, not some random phone jockey. If only I had more troubles with my insurance. ”

“I wanted to let you know how helpful Neovia was in dealing with the aftermath—numerous bills—from my surgery. All I had to do was send them the invoices as they came in, and the representatives at Neovia took it from there. Throughout the process they kept me updated with phone calls every few weeks. Thank you for providing this extra benefit!”